(WAMOE Technical Assistance & Ticket System)
Overview
The Digital Admin & Website Support Group is WAMOE’s official online help desk and communication hub for all technical, website, and media-related requests.
This group ensures that every ministry team, department, and headquarters member can easily report issues, submit digital requests, and track progress — all in one organized space.
Our mission is to maintain smooth digital operations across WAMOE’s network of ministries, programs, and online platforms — so the Word, the Work, and the Worship continue without interruption.
Purpose
This group serves as the central digital operations center for:
🛠️ Technical Support Requests – Website errors, login issues, or system glitches.
🖥️ Content & Media Updates – Uploading flyers, reports, or new events to wamoe.org and connected sites.
📩 Ticket Tracking – Create a ticket, assign it to the digital team, and follow updates until resolution.
🔄 Progress Reports – Get notified when your request is received, reviewed, and completed.
📊 System Announcements – Scheduled maintenance, downtime notices, and feature updates.
Who Can Use This Group
✅ WAMOE Headquarters Staff
✅ Ministry Leaders and Department Heads
✅ Digital & Media Team Members
✅ Authorized Church Branch Admins
How It Works
Create a Ticket: Post your issue or request clearly — include screenshots or URLs when possible.
Assign or Tag: Tag the digital team lead or use the “Support Request” tag.
Track Progress: Each request will have a thread or ticket number for easy follow-up.
Receive Updates: The team will comment with status changes (Received → In Progress → Completed).
Close the Ticket: Once resolved, the original poster confirms completion, and the ticket is marked Closed.
Group Guidelines
📍Keep requests specific and professional.
📍 Avoid duplicating tickets; check for existing reports first.
📍 Respect response times — allow 24–72 hours depending on urgency.
📍 Use this group only for digital/website-related issues (not ministry content discussions).
“Excellence in ministry requires excellence in systems. This group helps us serve God and our community with order, clarity, and accountability.”