Digital & Website Support Tickets

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The excel project scholarship page. Then asked if I would like to be a stakeholder click the link n received an error message. Pls help! I sent message there to troubleshoot as stated but its been trying to send for about 5-10 min now

(WAMOE Technical Assistance & Ticket System)

Overview

The Digital Admin & Website Support Group is WAMOE’s official online help desk and communication hub for all technical, website, and media-related requests.

This group ensures that every ministry team, department, and headquarters member can easily report issues, submit digital requests, and track progress — all in one organized space.

Our mission is to maintain smooth digital operations across WAMOE’s network of ministries, programs, and online platforms — so the Word, the Work, and the Worship continue without interruption.

Purpose

This group serves as the central digital operations center for:

• 🛠️ Technical Support Requests – Website errors, login issues, or system glitches.

• 🖥️ Content & Media Updates – Uploading flyers, reports, or new events to wamoe.org and connected sites.

• 📩 Ticket Tracking – Create a ticket, assign it to the digital team, and follow updates until resolution.

• 🔄 Progress Reports – Get notified when your request is received, reviewed, and completed.

• 📊 System Announcements – Scheduled maintenance, downtime notices, and feature updates.

Who Can Use This Group

✅ WAMOE Headquarters Staff

✅ Ministry Leaders and Department Heads

✅ Digital & Media Team Members

✅ Authorized Church Branch Admins

How It Works

1. Create a Ticket: Post your issue or request clearly — include screenshots or URLs when possible.

2. Assign or Tag: Tag the digital team lead or use the “Support Request” tag.

3. Track Progress: Each request will have a thread or ticket number for easy follow-up.

4. Receive Updates: The team will comment with status changes (Received → In Progress → Completed).

5. Close the Ticket: Once resolved, the original poster confirms completion, and the ticket is marked Closed.

Group Guidelines

📍Keep requests specific and professional.

📍 Avoid duplicating tickets; check for existing reports first.

📍 Respect response times — allow 24–72 hours depending on urgency.

📍 Use this group only for digital/website-related issues (not ministry content discussions).

Welcome to our group Digital Admin & Website Support Group! A space for us to connect and share with each other. Start by posting your thoughts, sharing media, or creating a poll.